Hexanova Tech
Hexanova
Client Success Stories

Real businesses,
real results

See how service businesses across industries are using AI automation to save time, capture more revenue, and deliver better customer experiences.

Discuss Your Project
200+
Active Clients
2M+
Interactions Handled
45 days
Average ROI Timeline
94%
Client Retention

In-Depth Case Studies

Detailed breakdowns of how we've helped businesses transform their operations

Sunshine Family Dental

Dental PracticeAustin, Texas3 providers, 8 staff
4 weeks from discovery to full deployment

The Challenge

High call volume overwhelming the front desk, 30% no-show rate, missed calls resulting in lost appointments worth approximately $3,000 monthly, and inconsistent patient follow-up leading to gaps in treatment plans.

Our Solution

Deployed AI voice receptionist to handle all inbound calls, integrated with Dentrix practice management software, implemented automated appointment reminders via SMS and WhatsApp, and built follow-up sequences for treatment plan acceptance.

Measurable Results

No-show rate
30%13%
57% reduction
Missed calls
~40/week2/week
95% reduction
Front desk time on phones
25 hrs/week8 hrs/week
17 hours saved
New patient bookings
18/month31/month
72% increase

Return on Investment

Break-even in 32 days. Now saving approximately $2,800/month in avoided labor costs while capturing an additional $4,500/month in previously missed appointments.

"The AI receptionist has been transformative. Our front desk can now focus on in-person patient care instead of being glued to phones. We're booking more appointments than ever, and our no-show rate is the lowest it's ever been."

Dr. Sarah Chen, Owner

Martinez Immigration Law

Law FirmMiami, Florida4 attorneys, 6 support staff
5 weeks from kickoff to full launch

The Challenge

Clients calling repeatedly for case status updates, staff spending 15+ hours weekly answering the same questions, slow response to new inquiries resulting in lost leads, and difficulty managing intake for Spanish-speaking clients.

Our Solution

Implemented bilingual AI WhatsApp assistant for case status inquiries and document collection, built automated intake workflows with document checklist and payment processing, deployed web chat for instant lead capture on the firm website, and integrated with Clio practice management for real-time case updates.

Measurable Results

Average response time
4.5 hours< 2 minutes
99% faster
Staff time on status calls
18 hrs/week4 hrs/week
14 hours saved
Lead-to-consultation rate
22%41%
86% increase
Complete intakes per week
614
133% increase

Return on Investment

Achieved positive ROI in 45 days. Now capturing an estimated $8,000/month in additional consultations while reducing administrative burden by 60%.

"Our clients love the instant responses on WhatsApp, especially our Spanish-speaking community. We've cut our admin workload in half and our attorneys can focus on actual legal work instead of answering 'what's my case status?' fifty times a day."

Carlos Martinez, Managing Partner

Green & Associates CPA

Accounting FirmSeattle, Washington12 CPAs, 20 total staff
6 weeks (launched 2 months before tax season)

The Challenge

Tax season call volume spikes overwhelming staff, clients asking repetitive questions about deadlines and document requirements, inefficient document collection process requiring multiple follow-ups, and no systematic way to triage urgent vs. routine inquiries.

Our Solution

Implemented AI phone system with seasonal FAQ library for common tax questions, built secure document upload portal with automated reminders for missing items, deployed email and SMS automation for deadline reminders and status updates, created client portal integration with automated task assignment to appropriate CPA, and built capacity planning dashboard based on call/inquiry volume.

Measurable Results

Staff time on routine inquiries
35 hrs/week (peak)12 hrs/week (peak)
66% reduction
Document collection time
8 days average3 days average
62% faster
Client satisfaction (CSAT)
7.8/109.2/10
18% increase
Staff stress levels (self-reported)
HighModerate
Measurably lower burnout

Return on Investment

Avoided hiring 2 seasonal temps (saving $16,000). Improved client retention rate by 12% due to better communication, representing approximately $45,000 in recurring annual revenue.

"Tax season used to be absolute chaos. Now, our AI system handles the repetitive questions, keeps clients informed automatically, and ensures we get documents on time. Our team is calmer, our clients are happier, and we didn't have to hire extra people just to answer phones."

Linda Green, Managing Partner

Results by Industry

Average outcomes across our client base

Healthcare

Avg. Time Saved
18 hrs/week
Avg. Revenue Increase
22%
Most Common Use Case
Call answering & appointment reminders

Legal Services

Avg. Time Saved
15 hrs/week
Avg. Revenue Increase
28%
Most Common Use Case
Lead capture & client communication

Financial Advisory

Avg. Time Saved
12 hrs/week
Avg. Revenue Increase
18%
Most Common Use Case
Meeting scheduling & lead nurturing

Professional Services

Avg. Time Saved
14 hrs/week
Avg. Revenue Increase
20%
Most Common Use Case
Inquiry handling & document collection

Ready to see results like these?

Book a free consultation to discuss your specific challenges and see how AI automation can deliver measurable impact for your business.